Internal Support Chain

Internal Support Chain

Overview: This article is a structured approach for seeking assistance when faced with challenges or uncertainties in handling tasks. It encourages the use of the Knowledge Base and other available resources to find solutions before escalating issues to the Training Support and Coordination Managers. This ensures efficient problem resolution, minimizes delays, and maintains high-quality outcomes.


When facing challenges in completing a task, follow these steps to find a solution before escalating the issue further:

  1. Search the Knowledge Base (KB) – Check if the solution is already documented.

  2. Ask a Buddy – Consult your buddy who may have encountered a similar issue.

  3. Ask an OM (Operations Manager) – Seek guidance from your OM for additional insights.

  4. Raise in a Huddle (if needed) – Discuss the issue during morning huddles or 3D Sessions for broader input.

  5. Endorse to Ivy or Dawn – If the issue remains unresolved, reach out to Training Support and Coordination Managers during their dedicated support times:

  • Ivy (10:00–11:00 AM CST)
  • Dawn (2:00–3:00 PM CST)

Note: Before escalating to Ivy or Dawn, ensure you have already followed the previous steps.

If you have any comments, feedback or questions, please let us know—we greatly appreciate your input. GOOGLE FORM


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