Identifying, Requesting, & Handling RLS/SLS Cases

Identifying, Requesting, & Handling RLS/SLS Cases

Overview: In this article, we will discuss the Roofing and Siding Matching Service (RLS/SLS)—a specialized program offered exclusively by State Farm to ensure that homeowners receive proper repairs or replacements for their damaged exterior materials. This service is utilized when partial approval for repairs has been granted but a full replacement may be necessary due to matching issues.

What you need:
  1. CRM Deal
  2. Client Portal or Desk (For AMs)
  3. Dialpad
  4. Info10 email for follow up emails

Contents:
  1. What is RLS & SLS
  2. Purpose of RLS/SLS
  3. How We Receive RLS/SLS Requests
  4. Enter Claim into Our Systems
  5. How to Handle RLS/SLS Cases


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